According to Nucleus Research, 64% of organisations that use customer relationship management (CRM) view it as having a significant or very significant impact on their business. When it was added to the tools of sales teams, there was a 17 percent improvement in job satisfaction.
Your business needs CRM technology, but how can you install it effectively and with user-friendliness?
Microsoft Dynamics 365 is one of the Microsoft products that is having an impact.
Read on to see how it can impact your company.
What is Microsoft Dynamics 365?
Top businesses find it simpler to interact with clients, team members, and prospects thanks to Microsoft Dynamics 365. In terms of CRM and enterprise resource planning, it is the only cloud-based alternative that provides what a business requires (ERP).
It connects all of the CRM applications you use, greatly improving and simplifying the sales process. Employees are given the resources they need to improve client interactions, the customer experience, boost output, and increase sales.
It greatly simplifies internal and external communication because it makes use of both CRM and ERP technology.
Microsoft Dynamics 365 can help your firm undergo the desired digital transformation by bringing digital intelligence to all business activities.
Benefits of Microsoft Dynamics 365
It’s important to recognize the advantages of Microsoft Dynamics 365 if you’re thinking about using it. Let’s explore its features in more detail.
Simple to Use
In addition to being easy to build, it can also be used in a hybrid cloud environment or in the cloud. Microsoft Dynamics 365 offers a very simple and easy user interface.
Users can design individualised, activity-based workspaces. They can manage resources and procedures because of this. The programme is close enough to Office 365 that users will quickly feel comfortable using it. going to lower the stress that comes with implementing new software.
This programme is perfect if your organisation requires that employees bring their own devices to work. Through its cloud-based features, employees will be able to access all of their information.
This software is available in a variety of languages and has functions for more than 50 different countries.
integrates with Microsoft products
With Dynamics 365’s complete integration with Office 365, using Outlook, Power BI, and SharePoint is simple.
Using Microsoft Dynamics 365, moving between apps is quick and easy. You don’t need to be scared that it will take your staff longer to enter consumer data into other platforms. Additionally, you are not required to offer additional staff education.
You may examine and make improvements to your business using the clear overview provided by this software.
Better Customer Service Experience
Customers provide Microsoft Dynamics 365. It can analyze their connections with specific businesses, the websites they visit, and the groups they are a part of.
When you use the BI tool, you may anticipate learning about brand loyalty and purchasing habits. This provides customer service agents with priceless assistance.
Customer support employees will be able to communicate with clients in a more personalised way because they have access to all of this data. Both the client and the company profit from this.
Since data privacy is a growing issue, Microsoft Dynamics 365 will give you just one thing to be concerned about. Office 365 provides the best cybersecurity despite being a cloud-based solution.
It offers disaster recovery and technical help round-the-clock. You can receive the help you require by using real computer servers, service hosting platforms, and network connectivity.
Improve your business
To reduce costs, improve efficiency, and offer the customer service your clients deserve, you want to implement Microsoft Dynamics 365.
Book a demo today to see how it can enhance your business.