Our Expertise and Product Offerings
We provide CRM consultancy services and digital transformation through our rich experience on processes, project methodology and IT architecture to assist you with your Goal. We are partner with fortune clients and successfully delivered projects across Globe.
Innovate and evolve with a complex and interconnected organization by linking your data, processes, and teams with adaptive business applications, you can give everyone the insights and freedom they need to succeed.
Sales: Target your best leads first
- Use customer, marketing, and sales data insights to enhance the quantity and quality of leads while strengthening connections.
- Accelerate sales by identifying ideal customer targets, recommending next best actions, and collaborating with peers utilising customer, marketing, and sales data.
Marketing: Utilize your client data to develop tailored experiences.
- For tailored customer journeys, design, forecast, and deliver information through the appropriate channels at the point of engagement.
- Use AI-driven suggestions for content, channels, consumer segmentation, and analytics to turn insights into meaningful action.
- Dynamics 365 Customer Service is built around the agent experience. The key to boosting service delivery satisfaction is to enable agents to accept customer requests from any channel, handle many sessions at once, engage with numerous apps without losing context, and increase their workflow with productivity tools.
- Using reports and dashboards, you can manage performance and productivity.
- The Dynamics 365 Field Service business application enables organisations to provide on-site service to customers. The application combines workflow automation, scheduling algorithms, and mobility to prepare mobile workers for success when they are on-site with customers troubleshooting problems.
- Work orders are used to define the service work that is required primarily (but not exclusively) at the customer’s location.
- Scheduling and dispatch tools for managing customer service resources and equipment, visualising onsite appointments, and optimising service schedules through efficient routing and resource skill matching.