- D365 Customer engagement functionality leveraged for desired solution.
- Customization Sales module for contract management and Account Management
- Customization of campaign management for service base campaigns to manage contract changes.
- Email parsing for automation of case creation from structured and unstructured emails.
- Integration with AI system to manage the key insight of email content.
- Micro service architecture to manage complex systems that can be decomposed into modular, granular, independently written and deployable pieces.
- Custom entity to manage Account, Partner and service campaigns.
- SharePoint integration to manage documents and auto creation of contracts.
- Robust solution framework to increase performance.
Key Drivers of Engagement
- Streamline pf process to manage account and partner details.
- Sales and lead management
- Provide tools to efficiently and effectively manage contract life cycle.
- Automate case creation from structured and unstructured email of customer.
- Ability to accommodate enhancements and extensions of contract as and when business progresses/changes to manage contract renewal service campaigns.
- Solutions to manage carrier to provide FTTH service to end customer
- New Integrated Customer Experience
- Automation of contract life cycle management
- Operational Excellence due to automation of case creation and auto assignment
- Auto distribution of service base campaign to mange contract renewal and expiry
- Accelerate response time due to email parsing and auto assignment of case.
- Improve first-call resolution and handling times to yield higher customer satisfaction and loyalty
- D365 Customer Engagement
- SharePoint for document management
- Azure DevOps for requirements management and CI/CD pipeline
- Azure Function for reusability
- Type Script for Plugin development